Privacy Policy —
How zg88 Handles Your Data

zg88 is an internationally licensed online gaming platform operating at zg88.club. For the purposes of this Privacy Policy, zg88 is the data controller responsible for your personal information — meaning we determine the purposes and means by which your personal data is processed.

zg88 is committed to handling all personal data in accordance with applicable data protection laws and the principles of transparency, fairness, and accountability. If you have questions about how your data is managed, you can reach our support team at any time — contact details are provided in Section 14 of this policy.

References to "zg88", "we", "us", or "our" throughout this policy refer to the zg88 platform and its operating entity. References to "you" or "your" refer to any individual who accesses, registers on, or otherwise interacts with the zg88 platform.

zg88 collects personal data through several channels, including account registration, payment processing, identity verification, and your ongoing use of the platform. The categories of data we collect include:

zg88 does not intentionally collect sensitive special-category data (such as health, political, or religious information) unless it is volunteered by you in the context of a responsible gaming support request, in which case it is handled with heightened care and discretion.

zg88 uses the personal data it collects for clearly defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which zg88 processes your personal data are:

• Account management: Creating, maintaining, and managing your zg88 player account, including verifying your identity at registration and at subsequent verification checkpoints.
• Payment processing: Facilitating PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast, and maintaining accurate transaction records.
• Regulatory compliance: Fulfilling Know Your Customer (KYC), Anti-Money Laundering (AML), and responsible gaming obligations imposed by our international gaming licence conditions.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct on the zg88 platform.
• Platform personalisation: Tailoring the zg88 experience to your preferences, including suggested games, localised content, and relevant promotions based on your activity history.
• Customer support: Responding to your queries, resolving disputes, and processing complaints through our support team (available 9:00 AM – 1:00 AM PKT daily).
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling indicators and applying self-exclusion or intervention tools where appropriate.
• Marketing communications: Sending you information about zg88 promotions, bonuses, and new features — but only where you have given your explicit consent to receive such communications.

zg88 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and zg88 — including account creation, payment processing, and bet settlement.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations, licence conditions, and tax reporting requirements.
• Legitimate interests: Processing carried out for zg88's legitimate business interests where those interests are not overridden by your fundamental rights — including fraud prevention, platform security, and product improvement.
• Consent: Where no other legal basis applies — in particular for optional marketing communications — zg88 relies on your freely given, specific, and informed consent. You may withdraw this consent at any time.

The zg88 platform uses cookies and similar tracking technologies to ensure correct platform operation, personalise your experience, and gather aggregate analytics about how the site is used. The types of cookies used by zg88 include:

• Strictly necessary cookies: Essential for the platform to function — including session management, authentication state, and security tokens. These cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences, such as language settings, preferred odds format, and last-visited game categories.
• Analytics cookies: Collect aggregate, anonymised data about page visits, game interactions, and navigation paths to help zg88 improve the platform. No individual player is identified through analytics data.
• Marketing cookies: Used only with your prior consent, to track the effectiveness of zg88's promotional campaigns and to deliver relevant offers.

You can manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the zg88 platform, including zg88 login functionality. For the full cookies policy, please contact zg88 support.

zg88 does not sell your personal data. We may share your personal data with carefully selected third parties only in the following circumstances:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast receive the minimum data necessary to process PKR deposits and withdrawals on your behalf.
• KYC and identity verification providers: Third-party identity verification services that assist zg88 in confirming the authenticity of CNIC documents, passports, and other submitted verification materials.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or the conditions of our international gaming licence, zg88 may be obliged to disclose personal data to regulators, tax authorities, or law enforcement agencies.
• Fraud prevention and AML agencies: Information may be shared with fraud detection services and financial crime prevention bodies where suspicious activity is identified on a zg88 account.
• Technology and hosting providers: Cloud infrastructure and platform technology providers that process data on zg88's behalf under strict data processing agreements that prohibit independent use of your data.
• Professional advisors: Lawyers, auditors, and compliance consultants who are bound by confidentiality obligations and access data only to the extent necessary to provide professional advice to zg88.

All third parties with whom zg88 shares personal data are contractually required to implement appropriate technical and organisational security measures and to process that data only in accordance with zg88's documented instructions.

As an internationally licensed gaming platform, zg88 may process and store personal data on servers located outside of Pakistan. Where such transfers occur, zg88 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required within Pakistan.

Safeguards used for international transfers may include:

• Standard contractual clauses approved by the relevant data protection authority in the receiving jurisdiction.
• Transfers only to jurisdictions that maintain adequate data protection frameworks recognised under the laws applicable to zg88's licence.
• Binding internal data transfer policies applicable to all entities within the zg88 corporate group.

If you would like further information about the specific safeguards applied to a particular international data transfer, please contact our support team at [email protected].

zg88 retains personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or for such longer period as is required by applicable law or our international gaming licence conditions. The following general retention guidelines apply:

• Active account data: Retained for the full duration of your zg88 account and for a minimum of five years following account closure, to comply with AML and financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five years from the date of submission, or longer if required by regulatory mandate.
• Transaction records: All PKR deposit, withdrawal, and bet settlement records are retained for a minimum of five years following each transaction.
• Support communications: Chat transcripts and email exchanges are retained for two years from the date of each interaction, unless the matter is subject to an ongoing dispute or investigation.
• Technical and usage data: Anonymised or aggregated usage analytics may be retained indefinitely; identifiable technical data (such as IP logs) is deleted after 12 months.

Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised. Anonymised data that can no longer be linked to an individual is not subject to this Privacy Policy.

As a zg88 player, you have the following rights with respect to your personal data. You can exercise any of these rights by contacting our support team at [email protected]. zg88 will respond to all valid requests within 30 days.

The zg88 platform is strictly for adults. zg88 does not knowingly collect or process personal data belonging to individuals under the age of 21. Age verification is a mandatory step in the zg88 registration and KYC process, and accounts found to belong to underage individuals will be immediately suspended.

If you have reason to believe that a minor has registered an account on zg88 or has provided personal data to zg88, please notify us immediately at [email protected]. Upon confirmed identification of an underage account, zg88 will delete all associated personal data in accordance with applicable law and will not pay out any funds held in that account.

zg88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and zg88 servers.
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records.
• Role-based access controls ensuring that only authorised zg88 personnel can access personal data, and only to the extent required for their specific function.
• Regular penetration testing and security audits of the zg88 platform and underlying infrastructure.
• Secure data centres with physical access controls, redundancy, and 24/7 monitoring.
• Mandatory security training for all zg88 staff who handle personal data.

Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, zg88 will notify affected players without undue delay and in accordance with applicable breach notification requirements.

zg88 may send you promotional communications about bonuses, new game launches, PSL cricket betting offers, and other platform features — but only where you have given your prior explicit consent to receive such communications at the time of registration or through your account preferences.

You can opt out of marketing communications from zg88 at any time by:

• Clicking the unsubscribe link included in every marketing email sent by zg88.
• Updating your communication preferences in the notifications section of your zg88 account dashboard.
• Contacting zg88 support at [email protected] and requesting removal from all marketing lists.

Opting out of marketing communications will not affect transactional and account-management messages — such as deposit confirmations, withdrawal notifications, and security alerts — which are necessary for the operation of your zg88 account.

zg88 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, or our business practices. Where changes are material, zg88 will notify active players via email or through a prominent notice on the platform prior to the changes taking effect.

The "Last updated" date displayed at the top of this page indicates when the policy was most recently revised. We encourage you to review this Privacy Policy periodically. Your continued use of the zg88 platform following any update constitutes acceptance of the revised policy.

If you do not accept a material change to this Privacy Policy, you should cease using the platform and may request account closure by contacting zg88 support.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way zg88 processes your personal data, please contact our support and compliance team directly. All privacy-related enquiries are treated as priority matters.

Email: [email protected]

Subject line for privacy enquiries: Privacy Policy Enquiry

Support hours: Daily, 9:00 AM – 1:00 AM Pakistan Standard Time (PKT).

zg88 will acknowledge all privacy-related correspondence within 5 business days and will endeavour to resolve substantive queries and rights requests within 30 calendar days. For complex requests that require additional time, zg88 will notify you of the extension and the reasons for it within the initial 30-day period.